***Due to expanding our facility all orders placed on 6/9/17 or after will not ship until the last week of June, first week of July. We are sorry for any inconvenience.
Kustom Products Inc is happy to ship anywhere in the world, as long as your part of the world allows my products!
All items are careful packaged with love using as many recycled products as we can.
All items have a 1-2 week turn around time not including shipping due to the time it takes to customize each piece. Please understand during holidays that the items will take the full 2-4 weeks for items like recipe cutting boards. If you need your item faster then the 1-2 week turn around time please contact us asap and we will see if we can accommodate your request.
Both domestic and international packages are shipped USPS and FedEx at this time. Most FedEx packages are only the heavier domestic packages unless otherwise stated/requested in your checkout.
Please allow 1 to 3 weeks from the ship date for the arrival of the package (worldwide). During seasonal times delivery could take up to 4-5 weeks. Also please note that any buyers are responsible for any Customs Fees, taxes, tariffs, or other duties incurred.
Please note that some countries will hold packages coming in from out of their country. This time is not included in the shipping time as customs has a legal right to hold packages for any reasonable time they see fit.
All cutting board recipes are hand traced by our graphic artist to keep the integrity of your loved ones writing. This is a very time consuming process and is not something we can rush or have a computer accomplish. Rush shipping will not move this process quicker, they are done one at a time in the order they are received and we have people working overnight shifts to try and get them out as soon as humanly possible.
We know that you are very excited about receiving your product and would love to email us to check up on the process and timing. Please understand that we are a small company and the person who answers the emails also sets up the layouts of your products. Due to this we ask that you please keep your emails to a minimum as it delays everyone's orders and know that we are absolutely doing everything we can to get your product out to you as fast as humanly possible.
All Christmas orders shipped in the USA (not including recipe cutting boards) had to be placed by the 10th. All recipe cutting boards must have been placed by the 3rd or the 10th for reorders of already made boards. All recipe boards ordered after the 3rd have up to a 3 week processing time due to the back order.
All personalized items are nonrefundable as they cannot be resold. If your item is received and it is incorrect or damage please contact Kustom Products immediately so we can fix the problem and get another item out to you right away. All damaged items must be reported within 3 days to receive a refund or a replacement.
At the current time my main provider is USPS with very few packages being shipped out FedEx. USPS website states the following for shipping in the 48 USA:
All items under 13 oz 2-5 days
All other items 2-9 days
Priority items 2-3 days
USPS Shipping outside the USA:
First Class Mail 5-16 Business Days
Priority Mail 6-10 Business Days
Express Mail 3-5 Business Days
***Please note that upgrading your shipping does not change the 1-2 week processing time, if you need your order to arrive by a set date please contact us asap!