Refund policy
**Please double check the listing descriptions for all details of the items, including materials and size.**
No returns will be accepted on any personalized items. Due to the customization of the items, they can not be resold to another customer and therefore all sales on these items are final. All items will be customized EXACTLY how the words/dates/notes are given. If the item is damaged or not correct in anyway, please contact us within 3 days of arrival of package.
If your item is received and it is incorrect or damaged, please contact Kustom Products immediately so we can fix the problem and get another item out to you right away.
If the item needs to be returned or a request is made for a return label due to our error, you have one week from the delivery of the label to send back the product for a full refund Any product sent out later then a week will not receive a whole refund, the shipping cost will be the responsibility of the buyer and a 50% fee of the purchase price will be given upon receipt of the items. After 3 weeks no refund will be eligible.
All items are personalized EXACTLY how the note is given so please check your spelling and dates!
All damaged items must be reported within 3 days to receive a refund or a replacement.
If your item arrived incorrect and can be fixed, the item will be corrected or a discount offered. If the item arrived damaged, please contact us right away.
If you order an item that is not customized and you wish to return it the item will need to be returned within 3 business days in its original condition with all of its original packing. The postage of the item being shipped to the buyer, along with the item being shipped back to the seller, will be the responsibility of the buyer. In addition, there will be a 10% re-stocking free of the item upon receipt.
If the item is damaged in transit on the way back to the seller, the responsibility of the damage claim to recoup cost will be the responsibility of the shipping party, the buyer.
Any non-personalized item can be returned up to 5 business days after receipt of the item, any item returned and postmarked after the 3 days and up to the 5 days will be subject to a 20% re-stocking fee.
No returns will be accepted on any personalized items. Due to the customization of the items, they can not be resold to another customer and therefore all sales on these items are final. All items will be customized EXACTLY how the words/dates/notes are given. If the item is damaged or not correct in anyway, please contact us within 3 days of arrival of package.
If your item is received and it is incorrect or damaged, please contact Kustom Products immediately so we can fix the problem and get another item out to you right away.
If the item needs to be returned or a request is made for a return label due to our error, you have one week from the delivery of the label to send back the product for a full refund Any product sent out later then a week will not receive a whole refund, the shipping cost will be the responsibility of the buyer and a 50% fee of the purchase price will be given upon receipt of the items. After 3 weeks no refund will be eligible.
All items are personalized EXACTLY how the note is given so please check your spelling and dates!
All damaged items must be reported within 3 days to receive a refund or a replacement.
If your item arrived incorrect and can be fixed, the item will be corrected or a discount offered. If the item arrived damaged, please contact us right away.
If you order an item that is not customized and you wish to return it the item will need to be returned within 3 business days in its original condition with all of its original packing. The postage of the item being shipped to the buyer, along with the item being shipped back to the seller, will be the responsibility of the buyer. In addition, there will be a 10% re-stocking free of the item upon receipt.
If the item is damaged in transit on the way back to the seller, the responsibility of the damage claim to recoup cost will be the responsibility of the shipping party, the buyer.
Any non-personalized item can be returned up to 5 business days after receipt of the item, any item returned and postmarked after the 3 days and up to the 5 days will be subject to a 20% re-stocking fee.